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Your Account, Our Terms — What You Need to Know

These terms set out how your pantas88 account works, what we ask of you, and what you can expect from us in return.

Applies to all account holdersCovers deposits, withdrawals and account useTouch 'n Go eWallet · Boost · GrabPay includedJurisdiction-dependent accessEffective upon account registration
pantas88 Your Account, Our Terms — What You Need to Know
REACH US NOW

Contact Us About These Terms

Live Chat The quickest path for any terms-related question is live chat. Open the chat window from your account dashboard and our team will respond directly.
Email Support For formal queries or written documentation requests regarding your account terms, write to our support address found inside your account settings page.
Account Help Centre Your account's Help section covers common terms questions — account limits, wallet rules and transaction disputes — before you need to contact us directly.
ACCOUNT INTEGRITY

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to process your deposits and withdrawals. Your Touch 'n Go eWallet or GrabPay details are never stored beyond the transaction confirmation step.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred wallet method. No third-party advertising cookies are placed without your consent.

Account Security

Every login is verified via OTP sent to your registered mobile number. If you suspect unauthorised access, use the in-account lock feature and contact live chat to freeze activity immediately.

Data Retention and Changes

Account data is retained for the period required by the jurisdiction governing your account. To request a data summary or correction, contact support with your account ID and we will respond within five working days.

Common Questions About These Terms

These are the questions we hear most often about how the terms work day to day. If your question is not covered here, live chat is the fastest way to get a direct answer from our team.

We will always notify you before a material change takes effect — either through your registered email or an in-platform message. Continuing to use your account after that notice period means you accept the update.

No. Deposits must come from a wallet or bank account registered in your own name. Third-party payment sources are not accepted and may result in a transaction hold pending verification.

Raise the dispute within 72 hours via live chat or email. Our team will request the relevant transaction reference and review it against our payment records, then respond with a finding.

Contact support through live chat or the support email in your account settings. We will process the closure and return any verified remaining balance to your nominated Boost, GrabPay or FPX account.

Submit a data access request through our support email with your account ID. We aim to respond within five working days with a summary of the data held and how it is used.

The same terms apply across all supported regions in Malaysia. Access to the platform is determined by local law in each region, including Kuala Lumpur, and we make no distinction in the terms by city.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.